Cancellation, Refund & Return Policy

Effective Date: 03/03/2025
Thank you for choosing AI ChatDocs. This policy outlines the terms for cancellations, refunds, and returns. By using our services, you agree to these terms.

1.1 Customer-Initiated Cancellations

If you wish to cancel your order or subscription, contact customer support within 24 hours of the transaction. Cancellations may be subject to processing fees, depending on the service purchased. Some services may not be eligible for cancellation once they have been processed or activated.

1.2 Business-Initiated Cancellations

We reserve the right to cancel any order or subscription due to unforeseen circumstances, including but not limited to fraudulent activities, technical issues, or non-compliance with our terms of service. If we cancel your order, a full refund will be issued within 7 business days.

2.1 Refund Eligibility

Refunds are issued only under the following conditions:

• Defective or Unavailable Services: If the service is not delivered as promised or is defective, you may request a refund within 7 days.
• Non-Delivery: If the service is not activated within the committed timeframe, a refund may be processed upon request.
• Duplicate Payment: If you have been charged multiple times for the same service, a refund will be processed upon verification.

2.2 Refund Processing

Refunds, if applicable, will be processed to the original payment method only. Refunds typically take 7-10 business days to reflect, depending on the payment provider. In some cases, processing delays may occur due to financial institution policies, and we appreciate your patience.

Digital products and services are generally non-returnable. However, if you experience an issue with your purchase, contact support within 7 days to discuss possible resolutions. In certain cases, we may offer service credits or alternative solutions as compensation instead of a full refund.

If you disagree with a refund decision, you may escalate the matter to our customer support team. We encourage customers to provide detailed information regarding their concerns, including supporting documentation, to expedite the review process.

If the issue remains unresolved, you can file a formal dispute through our grievance redressal mechanism. We aim to resolve all disputes within 15 business days.

For any refund, cancellation, or dispute queries, contact:

AscentApp Software LLP
Nandpuri Margh, Hawa Sarak Sodala,
Ajmer Road, Jaipur, Rajasthan, 302019
Email: contact@aichatdocs.com
Customer Support: Available Monday to Friday, 9 AM - 6 PM (IST)

Service Limitations:
Please note that refunds and cancellations are processed strictly according to the terms outlined above. We reserve the right to decline refund requests that do not meet our eligibility criteria.

Last updated: 04/03/2025